Legal
Ignite Intelligence is a training platform built by Ignite Athletics Inc. (“Ignite,” “we,” “us”). This policy explains what information we collect, why, where it lives, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Account information. Your name and email address, used to create and secure your account.
Program setup information. When you purchase a program we ask about you so we can build the right one: height (optional), available equipment, training space, indoor/outdoor access and weather months where relevant, season, and an optional injury history. You choose what to share; optional fields can be left blank.
Training data. The work you log in the platform: sets, reps, loads, completed sessions, assessment results (such as mobility screens), questionnaire answers, and personal records.
Video you record. If you use video-based testing (bar speed, jump, or sprint analysis), the clips you record are uploaded to our systems, analyzed, and stored so you and your coach can see your results. Video is stored in Canada (Toronto region).
Payment information. Payments are processed by Stripe. Your card number goes directly to Stripe and never touches our servers. We receive confirmation of payment and your subscription status, not your card details.
We do not use advertising trackers, we do not sell personal information, and we do not use analytics beyond what is needed to operate the service.
To deliver your training program, record and display your training history, run the assessments and video analysis you ask for, let your coach see your work, process payments, send service emails (such as your welcome email and account notices), and keep the platform secure.
We use a small number of service providers to run the platform: Railway (application hosting), Auth0 (secure login), Stripe (payments), Google Workspace and Brevo (email), DigitalOcean Spaces in the Toronto, Canada region (video and file storage), and YouTube (embedded exercise demonstration videos). Each processes only what it needs to perform its function.
Video and uploaded files are stored in Canada (Toronto region). Other service providers listed above may process data outside Canada; where they do, it is protected by their contractual and security commitments.
If you ask us to delete your data, your training data is anonymized within 30 days of your request. If you cancel your subscription or ask for deletion, your account is closed within 30 days. Payment records are retained as required by tax and accounting law.
We use training and testing data in de-identified, aggregated form to operate and improve the platform — for example, to build the comparison benchmarks you see your results ranked against, and to develop the performance models behind our analysis. If you delete your account, the measurement data we retain for this purpose is anonymized: your name, contact details, and identifiers are removed. As with any de-identification, we describe this honestly — the data no longer names you, rather than claiming it could never be connected to anyone.
Many of our athletes are young athletes. Accounts for athletes under 18 require the consent of a parent or guardian. Parents or guardians may contact us at any time to review, correct, or request deletion of their athlete's information.
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email support@igniteintelligence.ca and we will respond promptly. You can cancel your subscription at any time from your account (see our Refund Policy for billing details).
If this policy changes, we will post the updated version here with a new date. Material changes will be communicated by email.
Privacy questions: support@igniteintelligence.ca
Ignite Athletics Inc., 1303 Avenue P South, Saskatoon, SK, Canada