Legal
Purchases of Ignite Intelligence subscriptions are non-refundable, except where a refund is required by applicable law.
You can cancel your subscription at any time, self-serve, from the billing portal in your account. Cancelling stops all future charges immediately, and you keep full access until the end of the period you've already paid for. No emails, no phone calls, no questions.
If you believe you were charged in error — a duplicate charge, a charge after cancellation, or a wrong amount — contact us at support@igniteintelligence.ca and we will investigate and correct genuine billing errors promptly.